Refund and Return Policy
At Crafted Makrana, we take pride in the quality and craftsmanship of our handcrafted marble products. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
- You have 7 days from the date of delivery to request a return.
- To be eligible for a return, your item must be Unused and in the same condition that you received it and its original packaging.
- To initiate a return, please email us at [craftedmakrana@gmail.com] with your order number and reason for return.
- Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery.
- Please include clear photos of the damaged item and packaging.
- We will offer either a full refund or send a replacement at no extra cost.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–7 business days.
- Shipping charges (if any) are non-refundable.
Non-Returnable Items
Some items cannot be returned:
- Customized or made-to-order products.
- Items on sale or marked “final sale.”
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [craftedmakrana@gmail.com].
Contact Us
For any questions about returns and refunds, contact us at:
Email:[craftedmakrana@gmail.com]
Phone:[8107799886]